Customer service charter

.Good / quick communication regarding shipments. Prompt answers to questions and queries, updates, for peace of mind.

.Call back to update, give a time (where possible) and always call back before the deadline - even if no news.

.Tell customers what you are going to do and keep them updated.

.Pro-active advice of problems, we must call the customers before they call us.

.Watch over jobs where problems have occurred to ensure nothing else goes wrong and keep the customer updated.

.Accurate and prompt invoicing.

.After sales services.

.Get to know the customer and take an interest in them.

.Visit them or them to us, where possible.

.Always take good care the customers, always be polite, patient and peace of mind.

 

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